Job Description

The successful candidate will provide comprehensive, personal assistance and secretarial services within corporate standards to the Senior Management Team, Head of Service managers and Members. These will include:
* management of electronic calendars, including scheduling internal and external meetings both in-person and via MS Teams and Zoom;
* accurate minute taking at meetings, and any associated follow-up work;
* proactively engaging with members of the Senior Management Team updating them on progress from other officers and outside bodies
* proactively handling and responding to routine and sensitive and confidential communications by email, letter and telephone;
* providing central coordination of all complaints submitted as part of the Council's customer care strategy, including liaising with and chasing progress from other officers and senior managers;
* managing and organising manual and electronic filing systems, including the maintenance of records and data, and accurate retrieval of information.
* demonstrating a commitment to delivering the Council's values of great customer service, openness and accountability, innovation and improvement and fairness and respect.

Required Knowledge, Skills, and Abilities

* Professional and resilient manner; * Attention to detail * Relevant experience of providing secretarial or administrative support in a multi-disciplinary organisation; * Ability to deal with a variety of customers in a friendly, efficient and effective way, including those making complaints about services; * Ability to deal with confidential matters sensitively and with the utmost discretion; * Flexible approach to work and tasks * Ability to work as part of a team and comfortable working alone on occasion Skills and Experience * Excellent organisational and interpersonal skills; * Knowledge and experience of IT systems including MS Office 365; Microsoft Teams and Zoom; * Secretarial work under pressure including balancing conflicting deadlines; * Working with senior management in a confidential environment.