Job Description

Working within the property accounts team you will be responsible for efficient day-to-day accounting management of a varied portfolio of clients, ensuring that all KPI’s and SLA’s are achieved.
Key Responsibilities

• Effectively manage workload across portfolio
• Adhere to all credit control processes and develop where necessary
• Collection of all outstanding charges within lease terms and internal/external SLA’s
• Reduce aged debt through pro-active collection techniques
• Minimize risk across portfolio through regular review and arrears management
• Promote and develop relationships with key contacts throughout the business
• Hold regular meetings/con calls with property managers/Surveyors to review client portfolios
• Manage queries to resolution through investigation, reconciliation and escalation
• Recommend appropriate action bailiff/legal/forfeiture and manage case to conclusion
• Ensure all systems information is up to date and accurate and clearly demonstrates actions taken
• Attend client meetings to discuss portfolio
• Creation of required client reports
• Manage payment plans/Hardship accounts
• Recommend bad debt write offs and create bad debt provisions
• Maintain mailboxes and ensure all documentation is filed correctly
• Assist in raising profile of credit control team with all departments
• Assist cashiering team with allocation of monies and maintenance of accounts
• Work collaboratively with other departments to ensure excellent service

Required Knowledge, Skills, and Abilities

Good interpersonal skills and ability to quickly form professional. relationships with colleagues and clients at all levels of seniority. Maintains a positive attitude towards routine tasks. Accurate and exceptional attention to detail. Pro-active and enjoys working autonomously and as part of a wider team. Confident and assertive where required. Flexible approach to work. Team player who deals effectively with colleagues and clients. Ability to priorities and co-ordinate tasks efficiently ensuring all deadlines are met. Ability to remain calm under pressure. Exceptional organizational skills. Ability to achieve targets and strive for continual improvement. Good IT skills (Word, Excel, MS Outlook). Previous experience of working on multiple platforms. Excellent communication skills, both verbally and in writing. At least 18 months experience working within credit control function. Good understanding of credit control procedures and techniques. Knowledge of legal proceedings. Property knowledge would be advantageous. Experience of working in target driven environment. Experience of working in high transactional environment.