Job Description

The Office Administrator is responsible for ensuring the data on our rapidly expanding database of blood stem cell donors and fundraising supporters is accurate and kept up to date. As the first point of contact for queries, you will provide excellent customer service to all our donors, supporters and stakeholders.

- To complete the data import of new online blood stem cell donor registrations on a daily basis, verify incorrect addresses and prepare data for export to our fulfilment partner so that swab packs can be dispatched.

- To support the Database Manager in maintaining clean data on the database, including developing cleansing priorities and strategies, so as to ensure potential donors can be easily and quickly contacted if they are matched to a patient.

- To create and manage database reports and visualisations to support other departments.

- To identify and clean duplicate records, liaising with our data entry company, where required.

- To support the Customer Support Team, to adjust and update contact details in the database.

- To liaise with International Data Management Team to collaborate on the continuous improvement of the database.

- To maintain confidentiality of donor and supporter data, ensure best practice standards are adhered to.

- To respond to subject access requests, as required and approved by the Database Manager and Head of Customer Service.

- To support requests for second swab packs, as required.

- To provide support for ad hoc projects within the Customer Service Department, such as CRM implementation and retention mailings.

- To meet with the Database Manager for the purpose of regular supervision and appraisal.

Benefits:

- 25 days’ holiday per annum (plus public holidays)

- Season Ticket Loans

- Cycle to Work Scheme

- Corporate Eye Care Scheme

- DKMS pension scheme – automatic enrolment contribution rate: 3% employee, 5% employer.

- Further information on staff benefits are coved on our website.

Required Knowledge, Skills, and Abilities

- Educated to A-Level, or equivalent. - Experience of working with a complex or large Customer Relationship Management database. - At least 1 years’ experience in a similar role. - Advanced Excel skills. - Good skills in the other Microsoft Office suite of programmes. - Experience of using data to create regular and bespoke reports and dashboards. - Highly confident in working with large or large CRM databases. - Excellent communication and interpersonal skills (both written and verbal, with a friendly and professional telephone manner). - Well organised with strong attention to detail. - Collaborative working style and team worker. - Ability to work independently. - Proactive and flexible. - Strong passion for the DKMS mission.