Job Description

The Recurring Business Analyst will work directly with our customers and support the expansion of our recurring business program in region. This position will be responsible for providing analytical support, improving forecast visibility through customer engagements, and partnering closely with our internal teams including commercial, operations, and finance. In addition, the Recurring Business Analyst will support data and presentation for customer quarterly business reviews.

Responsibilities:

• Work cross functionally and with customers to capture forecast and create and manage opportunities within Salesforce.com.
• Effective project management adhering to established timelines.
• Support Sales Inventory and Operations Planning (SIOP) process and improvements to forecast accuracy.
• Provide sales analytics to support forecasting.
• Generate customer presentations for business review including key customer data metrics.
• Maintain net promoter score survey uploads on a daily basis.
• Perform ad hoc analysis and compile data for quarterly performance metrics.
• Manage metrics and trends, implementing proactive actions to increase efficiencies and productivity

Required Knowledge, Skills, and Abilities

BS/BA degree in an analytical or business field (operations management, engineering, sciences, finance, business). A couple of years of experience with Customer Relationship Management (CRM) systems and forecasting and an understanding of how they relate to the forecasting process. Proven Microsoft Office experience in Outlook, Windows, Excel, PowerPoint, and Word. Proven experience with Oracle or other ERP system. A number of years of Sales Operations, Sales Analyst, or similar experience Experience with SIOP, demand planning, and forecasting. Ability to travel up to 10%. Excellent analytical, organizational, and communication skills. Must have proven experience in customer relations and problem-solving customer issues. Ability to work effectively across multiple facilities and reporting lines. Experience with Salesforce.com Customer Relationship Management system. MBA or Master’s Degree in analytical field (operations management, engineering, sciences, finance, business).