Job Description

Key responsibilities include:

• Creating great rapport with customers and understand their needs throughout their journey; making recommendations suited to the customer’s vison and lifestyle needs
• Using the Optometrist’s recommendations to build perfect product solutions for the customer, including accessories, contact lenses and additional pairs
• Delivering the technical tasks in the practice by ensuring the safe supply of eyewear, such as ordering, verification, contact lens teaches, glasses collections, glasses adjustments and relevant administration
• Delivering operational processes and tasks relating to the role such as date checking, banking etc, in order to give right first time customer care
• Act as a buddy and mentor to colleagues within the team and stores, in particular support Eyewear Stylists to develop their knowledge and skills
• Follow all legal and professional requirements and clinical SOP’s to the required standards

Required Knowledge, Skills, and Abilities

You will be incredibly personable and be able to communicate to a wide variety of customers. It will be imperative that your product knowledge on lens, frames, and brands is excellent and you have the confidence to share this consistently. Other key capabilities you will need are: • Technical knowledge of the clinical SOP’s relating to clinical and dispensing processes • Fact finding and active listening • Engaging product presentation through storytelling and the ability to explain product features and benefits in non-clinical language • Assisted selling expertise • Rapport and relationship building with customers and colleagues • Ability to organise your work, multitask, and show attention to detail • Proactively identify and solve problems • Ability to tactfully and competently handle questions, objections and concerns/complaints