Job Description

Ensure Xchanging error handling process and related tasks are maintained and where necessary developments made to ensure the processes are efficient and effective.
* Ensure correct data entry and correction of errors in our accounting entries through liaising with other areas of the business including Underwriters and Claims departments.
* Management of the policy life cycle to ensure production, analysis and investigation of all risk are completed within timescales set out by management.
* All aspects of premium are accounted correctly in accordance to the underwriters original estimate and where endorsements and financial contract changes are identified ensure these are amended by the relevant underwriting departments.
* Responsible for the identification and accurate booking and allocation of premiums and associated insurance transactions.
* Accurate booking of bordereau and effective administration of claims funds where applicable in respect of binder business.
* Take responsibility for the credit control of accounts assigned inclusive of booked debtor chasing, pipeline debt outstanding, delinked debtors and survey collections.
* Take ownership of more complex reconciliation problems & guide others so that they are resolved to meet credit control and appropriate service standards.
* Ensure NOC process administered in line with procedure to assist with collection of ageing debtors.
* Ensure all payments requests are actioned within the agreed timeframes.
* Effective and efficient control and response to the daily correspondence receive from internal and external stakeholders for accounts assigned to ensure responses provide within department agreed timeframes.
* Administration of team shared mailboxes to ensure all correspondence addressed within agreed department timeframes.
* Build working relationships with internal and external stakeholders to maximise efficiency of the department.

Required Knowledge, Skills, and Abilities