Job Description

Our client, who is one of the leading companies within the Facility Management sectors are currently recruiting for a Helpdesk Administrator to join their team based in Central London ASAP. You would be required to work on 4 on 4 off shift pattern, 7am-7pm.

As a Helpdesk Administrator you will play a key part within the team and be responsible for recording, allocation and progressing of reactive and planned engineering requests.

Duties:
 

• First point of contact for all planned and reactive maintenance activity, received by telephone and e-mail.
• Inputting new work tasks in to concept to ensure that attendance takes place within the required timeframes.

Plan PPM work for engineers and sub-contractors
 

• Track the daily work outstanding for engineers and sub-contractors
• Raise purchase requisition and/or purchase orders.
• Collate accurate reports as required.
• Ad hoc administration duties.

Requirements:
 

• Understanding of the FM business/Helpdesk Experience.
• An excellent telephone manner.
• Excellent time management skills.
• Ability to work under pressure and meet tight deadlines.
• Working knowledge of MS Office including Excel and Outlook.

Required Knowledge, Skills, and Abilities

• Understanding of the FM business/Helpdesk Experience. • An excellent telephone manner. • Excellent time management skills. • Ability to work under pressure and meet tight deadlines. • Working knowledge of MS Office including Excel and Outlook.