Job Description

As a Funeral Director, you will be responsible for making funeral arrangements and conducting funerals. Liaising fully with our clients families prior to conducting the funeral you will also oversee all staff who will be participating in the process. As the successful Funeral Director, you will also be responsible for maintaining a professional appearance at all times, in this role you will ensure consistent delivery of the highest levels of client service and provision of all aspects of ‘Helping our Clients Every Step of the Way’.
We do this by:

• Arranging funerals according to Company guidelines ensuring that the full range of services are offered, thereby addressing the needs of the client.
• Performance management of staff under your direction with emphasis on the provision of consistently high-quality client service.
• Carrying out branch visits where appropriate, checking housekeeping and actively monitor standards of service.
• Facilitate home arrangements and chapel visits out of hours and ensuring personal contact is made with the client at the earliest opportunity and oversee the funeral arrangements. This will involve interaction with the client prior to the funeral to discuss and confirm arrangements e.g. flowers, route etc.

Required Knowledge, Skills, and Abilities

There are a variety of tasks associated with this role, such as: Working closely with your Line Manager to ensure co-operation between support and client services (e.g. co-ordination of fleet resources, embalmer availability). Assisting with bringing the deceased into our care/hospital/mortuary during office and out of hours by arrangement to company standards and guidelines. Identify unnecessary costs and recommend controls to Line Manager. Frequently communicate with staff, clients and others involved in delivering the funeral. Ensure that company policy and procedures regarding the management and handling of cash is adhered to in all branches. Fully comply with all Dignity’s Internal Procedures and NAFD Code of Practice Ensure that the working practices, facility, and its equipment are maintained to the highest standards according to Health and Safety Attend 1 to 1 and group training sessions as and when requested To assist as requested by your line manager with the operational support of any funerals conducted by the company including bearing or hearse and limousine driving duties and where necessary and within reason out of hours ancillary activities or weekend funerals. Ensure that all identification and personal effects procedures are duly adhered to and completed. Ensure that the company policy and procedures regarding the management and handling of cash is adhered to in all branches. Staff development – FD are senior to FSA’s and FSO’s and should (in some instances) be required to train & develop their teams Build a positive relationship within the community and arrange community events, such as Memorial services. What we’ll need from you: Be committed to the provision of excellent client service. Have completed full time education to an acceptable standard. Be able to demonstrate reasonable numeracy and literacy skills. Be outgoing and communicative. Be committed to delivering a funeral service. Hold a current UK driving license and be able to drive all types of vehicle transmissions as you will have to travel to other branches in the area, with up to 1 hours commute. Be physically fit and able to lift & carry heavy weights in accordance with manual handling procedures. Be flexible and adaptable. Be innovative.