Job Description

The Research Services and Data Access team facilitate safe and secure access to data for researchers from government departments and academic institutions. This role will support the division in delivering a professional service to researchers using the Secure Research Service (SRS). This is an exciting time to join the team, as not only will you be part of a supportive, engaged team, you’ll be building successful working relationships with team members, key internal and external stakeholders that improve the value of SRS services provided. SRS technology is currently being updated and the team is expanding to manage increased demand for our services.

This customer focused role will include providing administrative support to researchers accessing the SRS, liaising with customers and stakeholders to ensure the best possible service is delivered. The post will benefit from attention to detail and a customer focused attitude. The candidate will be provided full trainingand support in the role.
 

Responsibilities

• Provide administrative support to the team working within the SRS
• Provide Service Desk cover on a rota basis between 8am and 5pm Monday – Friday
• Consider and suggest ideas for improvements, sharing this feedback with others in a constructive manner.
• Provide feedback and suggestions to new developments and processes that are introduced.

Person Specification
Skills and Experience

Essential skills
 

• Ability to organise and prioritise work, ensuring deadlines are met whilst maintaining a high level of attention to detail.
• Help colleagues, customers and corporate partners to understand changes and why they have been introduced.
• Ensure that levels of service are maintained – flag up risks or concerns to meet customer requirements.
• Able to communicate effectively both verbally and in writing across organisational, technical and political boundaries, understanding the context.
• Focuses on the outcome and understands that all steps in a process must add value.

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Managing a Quality Service
• Delivering at Pace

Benefits

The Office for National Statistics is part of the Civil Service, and as such we share a number of key benefits with other departments, whilst also having our own unique offerings to support our 5000+ valued employees across the business.

Whether you are hearing about us for the first time or already know a bit about our organisation, we hope that the benefits pack attached (bottom of page) will give you a great insight into the benefits and facilities available to our employees, and our fantastic working culture.

We are an organisation that takes the well-being of its employees seriously and lives and breathes the desire to modernise the workplace of the future. Everyone, from our office-based staff in Newport, London and Titchfield, to our field interviewers and airports and ports passenger survey staff, are part of a diverse and inclusive family.

Required Knowledge, Skills, and Abilities

• Ability to organise and prioritise work, ensuring deadlines are met whilst maintaining a high level of attention to detail. • Help colleagues, customers and corporate partners to understand changes and why they have been introduced. • Ensure that levels of service are maintained – flag up risks or concerns to meet customer requirements. • Able to communicate effectively both verbally and in writing across organisational, technical and political boundaries, understanding the context. • Focuses on the outcome and understands that all steps in a process must add value.