Job Description

– Providing an effective support function to our homeowners
– Responding to incoming communications from homeowners in accordance with company guidelines
– Accurately recording telephone calls and emails
– Issuing works orders to maintenance operatives and sub-contractors and monitoring progress through to completion
– Liaising with other departments when specialist queries or advice is required
– General administration duties

Required Knowledge, Skills, and Abilities

The successful candidate will have Customer Care experience within a fast paced and busy environment. Experience within the housing or construction industry is desired but not essential. The successful candidate must have excellent communication skills and attention to detail when capturing and logging customer information. The ability to remain calm and focussed in pressurised situations, with proactive problem solving skills. You must be IT literate, with a good working knowledge of Word, Excel and Outlook. Knowledge of COINS is an advantage but not essential as training will be provided.