£8.75 - £15 Per hour
Receptionist
Temporary,Part -time
Job Description
- Welcoming, registering and directing patients, consultants and hospital teams as required, to the hospital in a warm, professional and caring manner and in such a way as to provide confidence.
- Admission/Emergency Admission/Discharge of patients onto computer system ensuring accuracy of all information.
- Processing in-patient charges including hotel services and accurate bed charges.
- Liaison with Hotel Services/Bed Manager & Nursing staff to ensure accuracy of bed allocation and smooth running of patient admission.
- Answer Ward phone in a professional and efficient manner, ensuring all calls or enquires are responded to in a timely manner.
- Help Instigate and implement any new procedures within the department by supporting the Senior Receptionist.
- Attend team briefs on a monthly basis, ensuring that all action points are carried out and the Senior Receptionist is aware of any issues.
- Actively participating in the promotion of good communication throughout the working environment.
- Undertake various clerical duties including ordering and distribution of newspapers, maintaining ward stationary stock, printing patient information for nursing staff, preparing patient notes for next day admissions etc.
- To contribute to the general cleanliness, neatness and smooth running of all reception areas at all times, ensuring that any publicity and reading material is available and well displayed.
- Undertake all work in accordance with company hospital policies and procedures. Ensuring familiarity with the Health and Safety at Work Act, including manual handling and fire procedures.
- To maintain confidentiality of all information acquitted with regard to patients, consultants and staff and not on any account disclose information about the affairs of the hospital, its subsidiaries or associates.
- To present a professional, smart image at all times, ensuring adherence to hospital uniform policy.
- Undertake any other tasks that reasonably fall within the general nature and level of responsibility for this post.
Required Knowledge, Skills, and Abilities
- Experience of working as a Receptionist or Administration role previously.
- High degree of accuracy and a methodical approach to workload
- Ability to work to tight deadlines and under pressure
- Full knowledge and application of MS Office, with good keyboard skills.
- Telephone skills and good telephone manner.
- Excellent organisation and communication skills
- Good customer care skills with the ability to handle difficult situations
Reference no: 41712