Job Description

 As a member of the Shared Services Team you will be responsible for the administration in the shared service centre, assisting in the delivery of local Key performance indicators and service level agreements within the Shared Services in accordance with statutory, regulatory, contractual, customs & excise and group policy and regulations

• Deliver a right first-time administration service within your team.
• Deliver quality administrative outputs to prevent rework. Deliver the compliance to the administration of internal processes.
• Consistently apply administration duties within your function.
• Take personal ownership for the activities allocated, be aware of related measures and work with others to achieve these key performance indicators within your shared service team.
• Undertake administrative tasks and certify that the team has adequate support to undertake other duties.
• Update and maintain information held within the shared service centre, certify that when updating records on databases that the information you are entering is up to date and accurate.
• Operate within the pre-agreed control framework, demonstrate a control mind set. Continually review the local framework for adherence, where gaps are identified take personal ownership to define, socialise and embed improvements within shared services. Work with all parties to reduce risk and the cost of control within your team and the wider centre.
• Develop / continually improve relations with key stakeholders, play your part in embedding a customer centric culture where all team members consider the impact on customers and their future requirements.
• Support the business every day initiative by highlighting areas of potential improvement at the daily / weekly focus groups.
• Work with others to support a culture of operational responsibility where individuals, take personal ownership for delivery.

Required Knowledge, Skills, and Abilities

Data Entry Excellent attention to detail Exceptional customer focus/engagement Proven administrative / analytical skills Experience of delivering continuous improvement Excellent communication skills Occupational knowledge of subject areas Working towards or educated to degree level or equivalent Processing high volume activity ORACLE eBusiness Suite experience