Job Description

The role covers a mix of general administration within the team, customer and contractor liaison, and contract administration. Sat within the Customer Service Team the role will support first line telephone and mailbox communications. 

PRINCIPLE DUTIES & RESPONSIBILITIES

• First line telephony response from customers.
• Action as required  commercial and domestic customer enquiries received by telephone, email and letter within SLAs
• Assist in day to day administration of customer base
• Provision of information and reports, both scheduled and on ad hoc basis
• General administration including post franking and distribution

Required Knowledge, Skills, and Abilities

• Good core IT skills inclusive of knowledge of Microsoft Word, Excel and Mail Merge • Strong written and verbal communication skills  • Good inter-personal skills and the ability to respond to verbal and written queries in an efficient and effective manner • Ability to adapt as priorities/demands change and initiate actions.