Job Description

You will be a contributing member of the Customer Services Team who is responsible for making the Customers experiences the best they can be, as well as supporting in gerneral administration tasks/data inputting. 

Your duties will include:

• Dealing directly and effectively with Customers over the telephone and face-to-face, greeting visitors at Reception daily and satisfying their requirements at a professional level.
• Answering the switch board politely and professionally and placing calls effectively with the correct colleague.
• Ensuring telephone messages are effectively communicated and followed up.
• Responding promptly to Customer enquiries.
• Communicating and coordinating effectively with internal departments.
• Deal effectively with any Customer complaints.
• Operating different computer software’s to process and produce training course certificates and services & inspection certificates and any other general administrative duties using the associated software within the Company.
• Maintaining records of Customer interactions and transactions and to carry out general housekeeping exercises where necessary.
• Sorting, filing and storing of completed documents and data in line with policies.

Required Knowledge, Skills, and Abilities