Job Description

The Role

Due to our client's continued success and growth, Mpeople are recruiting for a Business Support Administrator for a reputable and well-established business.

Key Tasks:

• Quote chasing
• Processing orders accurately onto inhouse system with zero error tolerance
• Taking credit card payments for orders when required
• Managing incoming and outgoing calls to high quality business standards
• Working with own initiative to fully utilise available data to answer queries and resolve issues
• Dealing with customer enquiries on products, pricing, delivery schedules and more
• Multi-tasking, managing numerous time critical workloads
• Using the CRM system
• Delivering own daily caseloads
• Customer complaint handling
• Providing correct and appropriate customer outcomes
• Working collaboratively with multiple departments to achieve acceptable customer outcomes
• Scanning and indexing documents on the management system
• Support for various business reports
• Managing the Online ordering bank in accordance with company process
• Stock de and re allocation where necessary
• Back order and supplier update, customer communication
• Other general administration duties as and when required (Business Support Reporting)

Knowledge & Skills

• Confident telephone manner
• Excellent communicator
• Eye for detail
• A good telephone manner
• Keen to learn about business

Benefits

They are committed to providing an environment that is supportive of work life balance through benefits and health and wellbeing initiatives. Resources and opportunities are provided to encourage and support the improved health and wellbeing of its employees. We do this through the following benefits:

• Competitive salary
• Clean modern, specious and well-appointed offices
• Fresh Fruit provided to support healthy eating
• Free filtered water
• Two communal staff break areas.
• Staff discount available on business products
• Social events
• Wellness plan available to employees after 2 years' service
• Extra day annual leave from your 5th year
• 23 days annual leave plus standard bank holidays

• Staff saving scheme
• Long service bonuses
• Relaxed dress code
• Subsided gym membership
• Cycle to work scheme (twice per year)
• Reduced cost Costco membership
• Death-in-service
• Flu-jab (once per year)

Required Knowledge, Skills, and Abilities

Previous experience of working in an administrative role Minimum of 5 GCSEs C or above including Maths and English Proficient in MS Office (particularly Excel and Word) Experience of using Access Supply Chain Knowledge of the KBB industry Experience of using a CRM system