Job Description

You will be responsible for:

• Acting as the first point of contact for all internal enquiries relating to HR by phone, email, and face to face as required.
• Take ownership of HR Administration such as processing and onboarding starters, preparing offer letters, welcome packs, producing employment contracts, processing contractual changes and providing employment references.
• Be our Core HR system expert, Creating, maintaining and, where required, correcting all employee data, records and documents within the system.
• Be the first point of contact for queries relating to the Employee and Manager Self-Service system, troubleshooting possible system or access issues by effectively utilising the guides and your own experience to resolve queries, escalating to the Group HR Systems Support Analyst where required. You will also support in the testing of upgrades to the software.
• Assist the wider HR function with any other administrative needs.

Required Knowledge, Skills, and Abilities

Good working knowledge and experience of Microsoft Office (Word/Excel/Powerpoint) and other IT systems. Excellent customer service skills with a strong customer focus. Takes responsibility for own workload and is proud to do a good job, whilst also being aware of, and supporting, the overall team priorities and workload. Excellent organisational and time management skills. Strong interpersonal skills and a confident communicator. The ability to work effectively within a small/close team. A high level of accuracy within a fast-paced and pressurised environment with a positive can-do attitude. Contributes to continuous improvement and process efficiency and will share ideas. An understanding and appreciation of confidentiality within a sensitive environment.