Job Description

Due to our client's continued success and growth, Mpeople are recruiting for a Business Support Administrator for a reputable and well-established business.

Key Tasks:

• Quote chasing
• Processing orders accurately onto inhouse system with zero error tolerance
• Taking credit card payments for orders when required
• Managing incoming and outgoing calls to high quality business standards
• Working with own initiative to fully utilise available data to answer queries and resolve issues
• Dealing with customer enquiries on products, pricing, delivery schedules and more
• Multi-tasking, managing numerous time critical workloads
• Using the CRM system
• Delivering own daily caseloads
• Customer complaint handling
• Providing correct and appropriate customer outcomes
• Working collaboratively with multiple departments to achieve acceptable customer outcomes
• Scanning and indexing documents on the management system
• Support for various business reports
• Managing the Online ordering bank in accordance with company process
• Stock de and re allocation where necessary
• Back order and supplier update, customer communication
• Other general administration duties as and when required (Business Support Reporting)

Knowledge & Skills

• Confident telephone manner
• Excellent communicator
• Eye for detail
• A good telephone manner
• Keen to learn about business

Required Knowledge, Skills, and Abilities

Previous experience of working in an administrative role Minimum of 5 GCSEs C or above including Maths and English Proficient in MS Office (particularly Excel and Word) Experience of using Access Supply Chain Knowledge of the KBB industry Experience of using a CRM system