Job Description

Responsibilities:-

 

• To answer incoming main-line calls either dealing with the query of transferring the caller to the appropriate person

• To open, stamp, scan and distribute all incoming post; accept and log all recorded delivery items

• Prepare the outgoing post for collection

• To provide general administrative support by undertaking activities such as photocopying, scanning and shredding

• To support the paperless claims process by scanning and shredding existing claims on to the system.

• To support the paperless complaints process by scanning and shredding incoming complaints and putting on to the complaints system.

• To keep stock records for office stationery requirements, order supplies, unpack deliveries and ensure orderly storage

• To communicate with equipment providers during breakdown or problems.

Personal qualities
 

• Ability to apply excellent administrative skills to perform routine duties

• Concise written and oral communication skills

• Knowledge of administrative procedures and software applications (such as Microsoft Office Word, Excel, Access, PowerPoint, etc.)

• Effective organisational, interpersonal, and communication skills required to help resolve routine problems, answer general questions, and know when to escalate more complex issues

• Dependability, attention to details, and ability to follow and interpret procedures in a fast paced, high volume work environment

• Ability to exercise judgement to shift priorities and organise multiple tasks simultaneously

• Use proper grammar, spelling, and punctuation when reviewing and/or editing documents for accuracy and completeness

Required Knowledge, Skills, and Abilities

• Ability to apply excellent administrative skills to perform routine duties • Concise written and oral communication skills • Knowledge of administrative procedures and software applications (such as Microsoft Office Word, Excel, Access, PowerPoint, etc.) • Effective organisational, interpersonal, and communication skills required to help resolve routine problems, answer general questions, and know when to escalate more complex issues • Dependability, attention to details, and ability to follow and interpret procedures in a fast paced, high volume work environment • Ability to exercise judgement to shift priorities and organise multiple tasks simultaneously • Use proper grammar, spelling, and punctuation when reviewing and/or editing documents for accuracy and completeness