Job Description

About You

As you are passionate about providing an exceptional level of customer service, you are able to work well under pressure and prioritise workload effectively.

You may have experience in working in a letting or property management environment, and are familiar with the systems used.

Being a clear and concise communicator you are able to build rapport with customers and colleagues.

About Us

FirstPort is the largest and most experienced residential property manager in the UK, employing more than 3,000 colleagues dedicated to looking after peoples’ home.

Great property management is about more than just bricks and mortar. We recognise and value the contribution our people make to our business and we are committed to ensuring they are skilled and equipped to do the best job they can and that they have the opportunity to realise their full potential.

Our Values set out the commitments we have made to deliver excellent service and they inform the relationships that we have with customers and clients. They shape our culture and are used in measuring and rewarding performance.

Main Responsibilities

• Negotiating between landlord, outside agent and tenant all terms of new let prior to rental agreement.

• Administration and overseeing of tenant referencing procedure and organising collection of deposits, administration fees, and advance rent into clients account.

• Organisation of all activities relating to ‘the let’ including creation of tenancy agreement, gas and electrical certificates, cleaning and maintenance issues.

• Registration of tenancy deposits and correspondence to tenant and landlord.

• Organisation and administration of maintenance issues arising during tenancy.

• Negotiating rent increases/decreases with landlord and tenant, including associated administration.

• Instructing and overseeing refurbishment projects.

• Advising overseas landlords regarding HMRC procedure.

• Carry out property inspections on occasion.

• Supporting Lettings manager.

• Assisting with banking and invoicing payments.

• Attending property inspections when necessary.

• Updating computer data including QUBE and Company website.

Our Values

Friendly – We look out for people’s best interests, and show them we care by dealing with them in a warm and friendly manner.

Inventive – We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.

Respectful – We listen, consult and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times.

Skilled – We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed, and we’re always building on that knowledge to constantly improve our quality of service.

Trustworthy – We’re always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments.

The Benefits

Our customers deserve the best and the same applies to our people. We’ll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

Diversity

We’re committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job share applicants.

Required Knowledge, Skills, and Abilities

You may have experience in working in a letting or property management environment, and are familiar with the systems used. Being a clear and concise communicator you are able to build rapport with customers and colleagues.