Job Description

Reporting to the DBA / Software Team Lead, you will be primarily responsible for the support, maintenance and development of internal and external software solutions, in line with our technology roadmap. Working with the latest infrastructure technologies both on-premise and within the cloud, as new technologies are considered, you would assist in the assessment of their suitability for our business needs.

This is not a software development role; our Software Support Analysts work more within the configuration, scripting, integration, and implementation.

Required Knowledge, Skills, and Abilities

• Strong investigative and analytical skills with a proficiency to resolve customer, systems, software, and data problems/queries • Experience in querying, extracting and manipulating data from log and database sources • Strong technical acumen and skills to troubleshoot non-functional (performance, security, etc.) and functional issues, with more experience of databases, WEB services and API's • Experience in working with and configuring infrastructure services; TCP/IP networking, Microsoft Domain services (DNS, DHCP) from software deployment/integration to troubleshooting • Experience in project and task delivery in a technical environment, through the full change lifecycle; understanding requirements, task identification and elicitation, complexity estimation, planning, delivery, and support once into a production environment • Software-Defined Data Centre (i.e. systems, networks and storage solutions, configured and hosted within a Cloud environment) • Microsoft SQL Databases (querying, exporting, importing data) • Microsoft IIS and .NET • Microsoft Server Operating Systems • Linux, UNIX and open source products • Creating, updating and tuning PowerShell scripts • Working with third parties to implement software solutions and platforms • Virtual Desktop environments.