Job Description

The Auditor is responsible for performing detailed reviews, observations and testing, as well as continuous monitoring that ensures optimal service levels are being provided to company clients and their customers through the measurement of adherence to service level agreements, applicable regulatory requirements, and internally established policy and procedural standards.

Candidates must have fluency in English and one or more of Spanish, German or Portuguese languages.

Responsibilities:

• Performs regulatory, compliance, operational and service level audits of company departments, functions and processes as directed.
• Utilizes audit procedures to verify the adequacy of existing process controls through review and observation, detailed testing, and continuous monitoring techniques.
• Conducts risk assessments and identifies process controls in place to mitigate/eliminate risk exposure.
• Examines Training and Operations functions to ensure proper/timely internal communication of all critical client requirements.
• Performs analysis to conclude on the effectiveness and efficiency of the internal control environment, corporate governance, and compliance management system.
• Identifies process control gaps and improvement opportunities as they relate to client service level agreements, applicable regulatory requirements, and industry best practices.
• Documents results and findings adequately via audit workpapers, test spreadsheets, and remediation/ action plans.
• Prepares timely draft reports

 

• Planned career path
• Parking
• 31 days holiday
• Company pension
• Healthcare
• Life Assurance

Required Knowledge, Skills, and Abilities

Multi-lingual with English (Fluent) and business fluency in either Portuguese, Spanish, or German. Bachelor’s Degree (or UK/European equivalent) in appropriate field of study; or Certified Internal Auditor designation and/or Certificate in Internal Audit and Business Risk [from the Chartered Institute of Internal Auditors (IIA)]. 2-3 years of proven working experience as an audit professional, with compliance management and/or collections industry experience a plus. Willingness and eligibility to travel internationally to current and future markets as needed. Knowledge of commonly used concepts, practices and procedures within the financial and/or collection industries. Knowledge of applicable regulatory requirements set forth by the Financial Conduct Authority (FCA), and similar regulatory bodies having authority over relevant European Union (EU) countries. Solid organizational skills including attention to detail and multi-tasking skills. Excellent interpersonal, verbal, and written communication skills. Strong working knowledge of Microsoft Office.