Job Description

• Design and embed an operational quality framework within Finance Operations, covering methodology, monitoring targets and feedback mechanism.
• Closely monitor and evaluate the quality of process completion in accordance with the framework
• Report on quality performance to key stakeholders, promoting adherence and improvement
• Provide feedback on process reviews and improvement programs to improve results
• Investigate and determine root cause to facilitate the improvement program
• Collaborate with FinOps operational teams as well as the Continuous Improvement team regarding findings, actions and improvements
• Coach and train individuals (onshore and offshore) to improve process quality, promoting root cause analysis and action planning for enhancements
• Understands processes, products, services, and systems in order to make educated recommendations for improvements
• Maintain appropriate level of functional & technical expertise. Has ability to analyze detail to make robust decisions that resolve issues and improve processes when required

What's on Offer

• Excellent business atmosphere and an extremely competitive package.

Required Knowledge, Skills, and Abilities

Qualified accountant with project management experience would be desirable, or equivalent experience. Preferably experience working with Business Process Outsourcing. Excellent interpersonal skills. Ability to coach and train others to improve processes. Ability to understand process steps. Excellent written and oral communication skills with strong analytical abilities. Highly professional. Enthusiastic, positive attitude. Highly proactive and driven. Able to instigate, implement and manage change and hand over new process to process owners/teams. Application of analytical, problem solving and critical thinking skills to help validate the quality review and root cause analysis. Effective stakeholder management.