Job Description

This is an exciting opportunity for candidates with a good knowledge of IT client support and customer service experience, to enhance the current teams capacity to deliver initial IT support for all policing functions, spanning multiple applications and technologies.

Reporting to the Service Desk Team Leader, the successful candidate will be provided with introductory internal training, to provide initial telephone support to all customers, including logging incident/request tickets and providing initial incident triage activities.

Required Knowledge, Skills, and Abilities

Experience of working within an IT Service Desk environment is essential. Awareness of standard ITIL processes at a foundation level would be desirable, as well as technical support knowledge of Microsoft 365, Windows Operating Systems, Exchange and Active Directory. There will be opportunities for the right candidate to gain exposure to specialist systems and technologies.