Job Description

Exciting opportunity to work for an established FM service provider situated in Middlesex (Ruislip). The successful candidate will have a proven track record in Facilities Management with an administration / helpdesk role. Your duties will include all aspects of help desk, day to day administration tasks, working closely with the office managers, chasing documentations/Invoices and answering calls and emails. In return the company are offering a competitive salary, further training and the opportunity to work for a great company!

Hours of work

Monday to Friday (08:00am to 17.00pm)

Key duties & Responsibilities
 

• The role involves all aspects of Contract support and some Helpdesk duties
• Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.
• Check and maintain FM Helpdesk Inbox
• Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting data
• Support the Operations Director / Contract Managers in the administration & delivery of departmental objectives
• Attending to queries should they arise
• General admin support
• Raising Corrective maintenance tasks following on from PPM completed tasks
• Amending tasks on the CAFM system where and when required including creation of new assets and frequencies
• Organisation of day-to-day work to ensure that all key tasks are fulfilled
• Departmental administrative housekeeping Support with the provision of information in relation to internal procedures to enable the department to add value to the Contract
• To work with the system that supports the Procurement Process, providing assistance to ensuring the accuracy and efficiency of data and communications

Requirements
 

• Previous Facilities & Maintenance Help Desk experience is essential
• Excellent and professional telephone manner
• Excellent customer service skills
• Time Management
• The capacity to think ahead, plan and prioritise own workload
• The ability to work under pressure and meet deadlines
• Computer literacy
• The ability to work as part of a team
• Work safely in accordance with the company's current health and safety policy and procedures.
• A positive approach, with the determination to succeed
• FM Industry specific systems knowledge.

Required Knowledge, Skills, and Abilities

• Previous Facilities & Maintenance Help Desk experience is essential • Excellent and professional telephone manner • Excellent customer service skills • Time Management • The capacity to think ahead, plan and prioritise own workload • The ability to work under pressure and meet deadlines • Computer literacy • The ability to work as part of a team • Work safely in accordance with the company's current health and safety policy and procedures. • A positive approach, with the determination to succeed • FM Industry specific systems knowledge.