Job Description

PRINCIPAL RESPONSIBILITIES

• To ensure the following;
• That you are the  2nd person to answer the phone in the building department
• That Clients and supplier queries are dealt with promptly and professionally
• That reactive call outs are dealt with promptly and professionally
• That client and company meetings are attended and minutes are issued to all attendees within 24 hours
• That all Cross-billing is accurately completed by the end of each week
• That all relevant Spreadsheets are accurately updated on a daily basis
• That reports and quotes are accurately Typed and issued to the client
• Reports within 24 hours
• Quotes within 3 days
• That PMS and clients portal is accurately Updated with engineer’s report sheet and job notes within 24hours of work being completed
• That POs are updated with all the relevant information within 24 hours of being issued
• That POs are provided to engineers with appropriate authorisation as required

KEY RESULTS

• To present a professional image at all times, both in the office and to clients.
• To be willing to work in excess of usual working hours when the balance of the company’s work or allocated responsibilities requires this. We do not expect excessive working hours, rather we require flexibility when there is a clear benefit to the company
• To understand the consequences of your actions for the company and to actively share responsibility with the managers for the success of the company.

KEY SKILLS

• Computer literate – Basic Word / Excel at intermediate level
• Good numeracy
• Good literacy
• Financial awareness
• Good Customer Service Skills
• Good communication skills
• Helpdesk experience would be a benefit
• Be motivated with a good attitude

Required Knowledge, Skills, and Abilities

• Computer literate – Basic Word / Excel at intermediate level • Good numeracy • Good literacy • Financial awareness • Good Customer Service Skills • Good communication skills • Helpdesk experience would be a benefit • Be motivated with a good attitude