Job Description

You will be able to introduce process' to improve the departments performance.

We are looking for someone, ideally from a B2C environment, who has a track record taking an underperforming Credit Control function to one that consistently achieves high standards.

PRINCIPLE DUTIES & RESPONSIBILITIES

• Accountable for managing the Credit Control team incl. conducting appraisals, training and developing team members

• Responsible for the commercial and domestic credit control activities 

• Management of escalated customer queries and complaints 

• Overseeing day to day credit control enquiries such as customer correspondence, Direct Debit applications, disconnections, copy invoices and debt recovery reminder letters

• Identify and prepare accounts to be passed for further action

• Maintain and improve current processes to offer enhanced credit control services to customers and help improve internal procedures to assist in achieving set objective

Required Knowledge, Skills, and Abilities

• Team management • Excellent understanding of credit control best practices and ability to deliver a variety of approaches to meet both customer and business needs • Good core IT skills inclusive of knowledge of Microsoft Word and Excel and mail merge facilities • Excellent inter-personal skills and the ability to respond to all credit control queries • Strong understanding of legal practices in relation to credit control i.e. GDPR, Financial Hardship, Disconnection Policies • Ability to adapt as priorities/demands change and initiates action