Job Description

• To manage all customer orders and ensure that they are processed.
• To provide support and assistance to the External Sales Team.
• You will work closely with the internal sales teams, managing orders and quotations.
• To ensure all customer queries are resolved within an agreed time.
• To liaise all account queries with the relevant member of staff.
• To ensure the creation of reports for monitoring customer performance, contracts and product usage are carried out.
• To solve warehouse and distribution queries with the relevant members of staff.

SKILLS AND ATTRIBUTES AS A CUSTOMER SERVICE ADVISOR:

• Demonstrated customer service experience. Both face to face and over the telephone.
• Strong administrative skills.
• Confident telephone manner.
• Strong attention to detail i.e., data entry.
• Excellent client management skills.

Required Knowledge, Skills, and Abilities