Job Description

• Liaising with customers by telephone, email and video call
• Carrying out regular meetings and customer account reviews
• Proactively updating customers regarding order progress
• Taking ownership of customer complaint resolution
• Ensuring that customer requirements are met by liaising between internal departments
• Working on own initiative, whilst seeking support when required.

Required Knowledge, Skills, and Abilities

• A confident communication style, able to relate to people at all levels. • A background within a similar role, demonstrating excellent customer service skills • A working knowledge of export paperwork • Strong problem solving skills • Outstanding attention to detail • Highly organised with the ability to prioritise own workload