Job Description

Responsibilities: IT Service Delivery Manager
 

• Responsible for the management of my clients Support Desk in accordance with ITIL V3.
• Responsible for the management of the engineering support team.
• Expected to achieve a good technical grasp of the underlying technical architectures within 3 months of starting.
• Point of contact for change requests, secure media inventory management, incidents, and issues.
• Responsible for arranging and supporting in-service customer meetings.
• Production of customer reports, statistics, and system monitoring information.
• Responsible for tracking and managing licences, certificates, software updates and service renewals. Where applicable working with the sales and procurement teams to raise customer quotes or purchase orders.
• Responsible for internal information assurance and secure item accounting in accordance with the Government Security Policy Framework.
• Work on behalf of the company Directors to assist with mandated accreditations, standards, and policy.

Required Knowledge, Skills, and Abilities

Skills and experience: IT Service Delivery Manager • Experienced Service Desk Management within an ITIL V3. • Forward thinking, proactive. • Strong communications skills. • Personnel management skills. • Good report writing. • Prepared to undergo UK Security Vetting. • Prince2