Job Description

Providing administration assistance in the operational management of a large complex client portfolio or multiple smaller portfolios under guidance from a senior colleague.

What you’ll be doing:

• Providing administration assistance in the operational management of a large complex client portfolio or multiple smaller portfolios under guidance from a senior colleague.
• Verification of rates bills issued by billing authorities against data held in GLHIMS in respect of properties throughout England, Wales, Scotland and Ireland. Resolving queries where rates bills are not verified, which may involve assistance from a senior colleague.
• Liaising with billing authorities to correct matters relating to occupational changes, changes to the rating list and exemptions and reliefs.
• Ensuring all portfolio movement is actioned appropriately.
• Obtaining information from clients and responding to queries.
• Assisting in delivery accurate reports to clients and senior management.
• Meeting all KPIs as set out in Client Contracts and Service Level Agreements to agreed deadlines and to standards agreed with the Client Director and Line Manager.
• Assisting with Client Monies tasks when appropriate.
• Accurate and timely execution of duties.
• Contributing to client satisfaction.
• Prioritization of incoming workload and managing deadlines and key dates.
• Raising any changes required to client data or procedure manuals to senior colleagues.
• Accurate and timely checking of rate demands, recording of details on GLHIMS.
• Escalating any issues that may result in recovery action to senior colleagues or line manager.
• Ability to recognize potential opportunities for rate savings for clients.
• Completes own work under minimal supervision/guidance in accordance with work instructions and client procedure manual.

What’s in it for you

• A competitive basic salary
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socializing, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

Required Knowledge, Skills, and Abilities

What we’re looking for: An understanding of business rate legislation and significant case law. Able to compare rate demands etc. to GLHIMS for verification and, where demands do not match GLHIMS, able to understand why this is the case. Good interpersonal skills in dealings with clients and colleagues and able to present themselves well in meetings. Good numeracy skills. A basic understanding of the functions of the Client Monies Service. Proficient in the use of desktop software and Microsoft Office Suite. An ability to recognize opportunities and when it is appropriate to refer to colleagues to progress opportunities for rate savings for clients. An ability to recognize when a matter should be escalated to a more senior member of the team for assistance. Ability to work on own initiative and as part of a small & wider team.