Job Description

This role is to work on a full time basis, covering 37.5 hours per week, with an expectation of some evening and weekend work between the hours of 8am - 8pm.

• Review all supplier queries received by the Accounts Receivable team
• Respond to the supplier query or escalate to the relevant department
• Track all open queries in line with the escalation process
• Ensure queries are resolved within a timely manner
• Raise credits for any queries that remain unanswered
• Ensure that correct approval has been obtained for the credits to be processed to suppliers
• Utilise query management system and work in SAP to review supplier accounts
• Work closely with other members of the Accounts Receivable team
• Keep the Accounts Receivable team leader updated on volume of open queries and any escalate any issues

Required Knowledge, Skills, and Abilities