Job Description

Duties/Responsibilities:-

• Responsible for smooth running of Key Accounts and/or General Orders. 
• Ensure all on/off hire orders are taken in detail and processed correctly.
• Create, input and ensure accuracy of orders onto the company InspHire system to minimise account queries and potential credits.
• Produce and maintain a manual complete contract file, containing all relevant paperwork including signed delivery and collection notes.
• Advise Transport Department of any necessary movements within a timely manner.
• Ensure relevant spreadsheets (as applicable) are updated daily/weekly and any concerns are brought to the attention of your Line Manager.
• Answer all incoming calls within 3 rings in a polite and professional manner as trained.
• Ensure own individual knowledge is enhanced by constantly aiming to learn/improve and taking on board training as necessary.
• Achieve all targets and KPI’s that are set for individuals/Administration team – example month end target for posting invoices 8th of each month.
• Create, post invoices to Sage daily, from various run code reports as specified and update Line Manager.
• Check daily all off hires due from awaiting off hire report and update Line Manager of progress if there are any delays.
• Any customer queries must be dealt with quickly and efficiently.
• Line Manager or Director requests are to be completed within the same day or within timescale provided by them.
• Other ad-hoc administrative office duties

Required Knowledge, Skills, and Abilities

Proficient Excel skills and knowledge Good level of I.T. as you will be using various systems and databases ( Sage is an advantage but not essential) Confident telephone manner Excellent communication as you will be liaising with internal and external customers and colleagues Accuracy and attention to detail Timely and able to work to deadlines Flexible within the 2 allotted start times