Job Description

The Sales Support Administrator will join a busy, target-driven department, taking responsibility for the customer’s transaction once the order from the customer is received. You’ll manage customer communication via email and telephone to ensure that all documentation, such as finance documents, proofs of identification, order and delivery updates, are managed in a timely and professional manner, maintaining our high customer service ethos. This role is fast-paced in an ambitious and growing business. All training provided.
• Communication by email and telephone with our clients and suppliers
• Creating Vehicle Orders from internal systems
• Processing identification & finance paperwork
• Managing the internal and external post
• Creating Welcome Letters & Driver Letters from internal systems
• Processing delivery paperwork packs
• Liaising with Sales Account Managers to manage any customer updates as required

Required Knowledge, Skills, and Abilities

• Good written skills • A clear, confident and articulate telephone manner • Attention to detail, both written and verbal • Previous experience in a customer facing role or administrative role • Ability to work under pressure in a fast-moving environment • Excellent organisation skills • You will be confident with a positive approach