Job Description

The successful candidate will be responsible for;

• Act as a first point of contact and respond to all enquiries in line with Service Level Agreements, ensuring delivery of a first class customer experience; escalating as appropriate to the People Services Operations Manager.
• Process all transactions in line with agreed policies and procedures, ensuring adherence to delegations of authority.
• Maintain colleague records, both paper-based and electronic (within the HCM system) ensuring records are up to date and accurate.
• Provide a high quality and consistent administration support to all colleagues across the Hire to Retire processes.
• Communicate progress on workflow requests through timely and accurate updates to workflow tracker information.
• Have a good understanding of Data Protection; ensuring customer confidentiality is adhered to at all times.
• Promote a clear desk policy within the team ensuring customer data is stored securely and confidentiality is maintained at all times.

Required Knowledge, Skills, and Abilities

Key Competencies • Hold exceptional customer service skills during all voice and non-voice customer contact. • Be proficient in the use of MS Office, particularly with Excel and possibly mail merges. • Attention to detail with the ability to work accurately and maintain data integrity. • Well organised with good attention to detail. • Excellent administrative skills with the ability to prioritise work in line with customer demand and to agreed Service Levels Essential Qualifications/Experience • Minimum of 5 GCSEs A-C or NVQ Level 2 • Microsoft Office pack (Word, Excel, PowerPoint)