Job Description

SRRT is an innovative and unique team, providing rapid and planned response to support the Civil Service in times of emergency, crisis or unusually high peaks in work. Based in HMRC, you and your team could be deployed locally or to other parts of the UK and in some circumstances deployed internationally to support in a vast array of government departments abroad. Our work is extremely varied in type, practice, and place – from working with the Home Office’s Border Force, to telephony work in the Department for Work and Pensions, to supporting UK citizens in the wake of major international incidents with the Foreign and Commonwealth Office – it’s safe to say boredom isn’t a word in the SRRT vocabulary.

These roles are coupled with the fantastic opportunity to be an Operational Delivery apprentice. As an apprentice within HMRC and the wider Civil Service, you’ll have a first-rate opportunity of working in an energetic and transformative organisation while gaining an internationally recognised qualification. Individuals should not be undertaking another apprenticeship or be in receipt of any other Department for Education (DfE) funding during their apprenticeship programme; this includes another apprenticeship or any other DfE funded further/higher education programme, including some degree level qualifications. Individuals who have previously completed, partially completed or started but did not complete qualifications funded by DfE should discuss these with the hiring manager.
In addition, any form of apprenticeship started/completed with the Operational Delivery Apprenticeship Scheme, Operational Delivery Profession or externally, would require you to discuss your circumstances with the hiring manager to ensure suitability for the role before submitting your application.

Please read attached Candidate Information Pack before applying for the post.

Working Patterns:

We cannot emphasise enough the need for flexibility. This role may involve regular travel and overnight stays, potentially at short notice and sometimes for as long as 3 months.
You will of course have time off to return home.
You may carry out roles working unsociable hours. When deployed away, your travel and accommodation will be paid for and you will be compensated for unsociable hours in accordance with HMRC policies.

In line with government guidelines regarding COVID-19, only essential travel will be required, and this will strictly follow safety measures outlined by the government.

We operate a 5 out of 7 working pattern. This means you will be expected to work five out of seven days, covering various working patterns, usually 37 hours per week. Part-time working opportunities (minimum 25 hours per week covering various working patterns) may be considered but business need will dictate whether your request can be accommodated.

With this in mind, please only continue with your application if you are able to commit to this type of work pattern.
 

Responsibilities

So could this be you?

Your average day will vary due to the changing nature of deployments. You will provide service to customers via telephone, webchat, email and sometimes face to face.

Key tasks could include, but are not limited to:
 

• Handling casework which could include telephone, face-to-face meetings, desk-based work.
• Using and maintaining multiple government databases.
• Collaborating with colleagues throughout our government.
• Assisting the high profile ‘rapid response’ deployments.

There are several key behaviours we look for in SRRT, such as:
 

• Helping to foster a ‘continuous improvement’ ethos throughout the team.
• Maintaining a culture committed to equal opportunities.

In order to achieve these, you will be:
 

• An excellent communicator with a high standard of customer service skills.
• Highly motivated and able to work with minimum supervision.
• A positive thinker with the ability to problem solve and achieve outcomes in a timely manner.
• Able to work in a fast-paced environment, with the flexibility to move quickly between tasks.

HMRC are an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Things you need to know

Security

Successful candidates must pass a disclosure and barring security check and an SC check.

Please note: In addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.

Failure of the SC clearance could result in withdrawal of any offer or termination of employment.We will not be able to employ you if you do not gain full Security Check clearance.
If a conditional appointment is made then your employment will be terminated if you fail the Security Check clearance.

Behaviours

We'll assess you against these behaviours during the selection process:

• Delivering at Pace
• Managing a Quality Service
• Developing Self and Others

We only ask for evidence of these behaviours on your application form:

• Managing a Quality Service

Benefits

As well as competitive salaries and a generous annual leave entitlement, we offer a substantial package of benefits including:
 

• Excellent training and career progression
• Competitive pensions
• Learning and development tailored to your role
• A culture encouraging inclusion and diversity.

Required Knowledge, Skills, and Abilities

• An excellent communicator with a high standard of customer service skills. • Highly motivated and able to work with minimum supervision. • A positive thinker with the ability to problem solve and achieve outcomes in a timely manner. • Able to work in a fast-paced environment, with the flexibility to move quickly between tasks.