Job Description

• Self-Motivation - has a positive 'can-do' attitude and pro-actively maintains process and policy knowledge
• Stakeholder Management - uses networks to help deliver for the customer, partner and business, also shares this network with others
• Problem solving - Provides high quality guidance on a range of tasks, using own judgement and interpretation as required whilst keeping the customer experience at the heart of decisions. Utilising the resource and tools available to guide and support through the day to day role.
• Customer excellence - to be the proud face of TSB, handling customer interactions in an efficient and effective manner providing the highest level of customer service aligning to the TSB experience.

Required Knowledge, Skills, and Abilities