Customer Service Assistant
-
United Kingdom - Wales - Newport -
Customer Service
Permanent,Full-time
Job Description
- Process sales orders
- Communicate with customers predominantly via email on the progress of their order
- Raise Manufacturing orders
- Identify out-of-stock items and establish new despatch
- Provide Quotes and estimated delivery dates on request from Customers.
- Provide shipping information to the customer once order despatched.
- Booking couriers for export
- Invoicing
- Create credit notes
- Process requests for return of goods and update customer accordingly as well as reporting via the correct channels
- Complete reports, daily, weekly, monthly using Excel
- Obtain weights/dimensions/shipping quotes
- Liaise with Finance team for approval
The Candidate:
- Order processing
- Positive and can-do attitude
- Strong system processing capability and good data accuracy
- Ability to work under pressure and remain calm
- Strong Customer service background
- Attention to detail
- Good IT skills including use of databases and spreadsheets
- Excellent interpersonal skills with an assertive and communicative style
Required Knowledge, Skills, and Abilities