Job Description

 

Responsibilities of the Credit Controller

- Tactically monitoring and collecting payments by contacting members on a
daily basis via phone and email

- Build and maintain good working relationships with both internal colleagues
and our members

- Timely and effective collection of member's debts

- Resolving members financial queries as they arise

- Processing credit card payments

- Keeping excellent customer records electronically

Expectations of the Credit Controller

- 3 - 5 years credit control experience (with
focus on outbound calls of at least 50
successful calls a day)

- Experience working with a CRM and
accounting software

- Excellent verbal communication skills
and exceptional phone manner

- Persuasive, tenacious style

- Experience using Salesforce is a bonus

Required Knowledge, Skills, and Abilities

3 - 5 years credit control experience (with focus on outbound calls of at least 50 successful calls a day) - Experience working with a CRM and accounting software - Excellent verbal communication skills and exceptional phone manner - Persuasive, tenacious style - Experience using Salesforce is a bonus