Job Description

You will work in a busy office environment and will build / maintain an excellent rapport with a large portfolio of clients who will see you as the go-to person for all employee benefits queries.

What you will be rewarded with?

We offer a competitive salary and other lifestyle benefits including a contributory pension plan, life assurance and flexible benefits.

We will count on you to:

• Work with providers and clients to: (i) maintain accurate data e.g. membership/products and services information/claims/financial data; (ii) obtain information for other team members which they can pass on to clients paying attention to cross referencing and checking details.
• Produce and maintain accurate and complete documentation /correspondence in a compliant manner with timescales confirmed by Divisional service level agreements (SLAs) for both new business and on-going business requirements e.g. annual renewal/review.
• Respond to clients and Sales Consultant queries in a timely manner and accurately by using and amending standard letter, writing clearly, concisely and professionally.
• Answer the phone in a professional manner that aims to build rapport with clients, providers and colleagues.
• Priorities workload and client requests
• Ensure all business activity is logged to ensure revenue is accurately recorded and documented.
• Demonstrate enthusiasm and a working knowledge of the relevant business area and related products
• Build and maintain an excellent rapport with our clients, providers and colleagues across the Group.
• Suggest opportunities to help improve operating efficiencies.
• Be the first point of contact to provide clients with professional support and accurate information with regards to their product and services whilst demonstrating the company values. Escalating issues to the Sales Consultant or Team Leader where appropriate.
• Ensure the efficient and accurate production of all reports and correspondence to clients.
• Provide relevant information to the sales team to ensure sales opportunities/menu sales are realized.
• Assist in the resolution of claims queries, by referring to insurers for confirmation of cover and clarification.

Required Knowledge, Skills, and Abilities

What you need to have: Previous office based work experience. Excellent communication skills both written and verbal. Highly organized and strong administrative skills. Knowledge of Employee Benefits and the industry.