Job Description

This job will be working as part of a central support team providing comprehensive administrative support for the Pensions Administration department.

Key responsibilities:

• Opening and scanning of post each day, scanning it to the workflow system and distributing to team members in a timely fashion. Updating and reconciling postal logs (with both physical and electronic post received each day).
• Provide regular support in the scanning of documentation in line with the departmental paperless policy.
• Support the department’s daily printing needs with individual cases, taking responsibility for the quality and adhering to internal service level agreements.
• Support with bulk print and mail out exercises in accordance with internal deadlines.
• Take responsibility for the planning and organization as well as the reconciliation with all exercises.
• Monitoring of the team’s mailbox, including the allocation of work to the workflow system. Updating the Portal post log with any submissions received to the mailbox.
• Monitoring our Pension Enquires box, forwarding on the emails to the relevant teams.
• Assisting the Pensions Administration department in the production or amendment of written or visual material (such as letters, trustee meeting packs, reports, memos, and presentations) to quality standards using in-house templates and adhering to house-style rules.
• Updating of member records on the Pension Administration system and Member Portal.
• Administration and ownership of ad hoc tasks such as certificate returns, member Identification forms, banking, and member satisfaction in accordance with service level agreements.
• Answering telephones, taking messages, and passing them to the appropriate team member.
• May also be required to perform security checks and request or check information by telephone in connection with an individual case.
• Support ad hoc requests from the client administration teams such as the booking of internal meetings, including the arrangement of invites, room and ordering of lunches. Issue and update of calendar invites and make travel arrangements.
• Processing of any unidentified post, returned post, and reporting appropriately in accordance with GDPR.
• Update and inform the team leader and others on the current state of all work in progress and outstanding work.
• Adhere to the Companies working from home policy to ensure our sensitive data is protected.

Salary & Benefits

• £20,000 Basic
• Mon – Fri, 9:30 – 5:30 (flexibility required)
• Annual pay rises linked to your performance, experience and commitment.
• Annual discretionary bonus linked to your performance and commitment.
• 21 days holiday increasing 1 day per year to 26 days
• Facility to buy or sell holiday buy up to 8 days and sell up to 5 days per year
• Life assurance scheme
• Permanent health insurance scheme
• Group personal pension plan
• Free eye examinations
• Cycle to work initiative.
• Professional subscription and study support where appropriate

Required Knowledge, Skills, and Abilities

The position requires a well-organized, personable individual with at least a year of experience working within a busy office environment who can work using their own initiative as well as part of a team. The ability to work to tight deadlines and deliver in accordance with either internal or client service level agreements is a must. They should be conscientious, reliable, and efficient and display a willingness to learn and help. Accuracy, attention to detail and flexibility are very important attributes.