You will be working within a team so a friendly, can do attitude and the desire to go the extra mile when needed is a must.
Key responsibilities;
• Managing customer service queries via phone and email
• Dealing with queries and complaints
• Resolving queries within outlined SLA's
• Managing own case load of customer service queries
• Able to stay calm under pressure and build a positive rapport with customers at all times
Required Knowledge, Skills, and Abilities
You will be working within a team so a friendly, can do attitude and the desire to go the extra mile when needed is a must. Key responsibilities; • Managing customer service queries via phone and email • Dealing with queries and complaints • Resolving queries within outlined SLA's • Managing own case load of customer service queries • Able to stay calm under pressure and build a positive rapport with customers at all times