Job Description

• Managing customer service queries via phone and email 

• Dealing with queries and complaints

• Resolving queries within outlined SLA's 

• Managing own case load of customer service queries 

• Able to stay calm under pressure and build a positive rapport with customers at all times 

Required Knowledge, Skills, and Abilities

• Experience in a Customer Service role - over the phone in an office environment is desirable • Strong written and oral communication skills are essential • Strong IT skills that include Microsoft Office (Word, Excel, Email & Web) awareness and experience is essential • High levels of accuracy and data entry experience • Working to KPI or targets is beneficial