Job Description

• Answering all incoming telephone enquiries.
• Implementation of thorough recruitment and vetting procedures of all Care & Support Workers.
• Processing new customer referrals.
• Preparing appropriate documentation for Field Care Supervisors.
• Permanent allocation of Care & Support Workers to all customer visits and ensuring all visits always covered.
• Administration of all Individual Care & Support Agreements.
• Maintaining customer and Care & Support Worker office files and ensuring that they are always up to date.
• Maintaining computer system up to date at all times.
• Ensuring all customer and Care & Support Worker documentation and electronic records are kept up to date at all times.
• Ensuring all other records are kept up to date.
• To work closely with the Field Care Supervisor.
• To ensure compliance with all office systems and procedures.
• Assistance with wages and invoice processing.
• Production of reports and management information as required.

Benefits:

• Paid Holidays
• Paid Mileage
• Accredited Care Certificate training
• Free Uniforms
• Support to complete QCF Levels in Health & Social Care
• Provide excellent staff support (including 24 hour on call support)

Required Knowledge, Skills, and Abilities