Job Description

You will be responsible for defined core administrative, operational and/or technical activities, providing a range of straightforward, routine services. This may involve responding to routine queries, issues or circumstances, and referring any unusual or non-routine situations others. You will need to be a confident communicator and be able to pick up the phone and speak to a wide range of candidates.

• Sifting applications and moving the candidates seamlessly through the recruitment process, including online assessments, health checks, training camps, vetting and offers.
• Process work in line with agreed procedures, business rules or scripts – will include making calls, answering telephone, emails, queries, taking messages or processing transactions.
• Resolve and offer solutions to all queries taken via phone or email. Raise where needed to the relevant person for a speedy resolution (i.e. a team leader/manager/other group).
• Utilise the applicant tracking system fully to log all correspondence and progress to next stage to avoid any delays.
• To schedule and prioritise allocated work every day.
• Maintain and update information held on a data base or manually.
• Support line management on any additional admin when required.
• Maintain accurate records for audit purposes.
• Ensure targets and deadlines are met.

Required Knowledge, Skills, and Abilities

• High level of attention to detail and the thinking creatively.
• Eloquent and confident communicator who can maintain good relationships with colleagues and applicants.
• Exude passion and establish a relationship with the applicant to help boost their confidence to proceed with their application.
• Can demonstrate experience of delivering administrative support in a fast-paced environment.
• Effective team player, who constantly displays commitment and flexibility.
• Proficient with Microsoft Office packages and have the ability to navigate around and understand use of in-house systems.