Job Description

Canon is one of the most admired global brands and the leading provider of consumer, business-to-business and industrial digital imaging solutions. At the heart of our business is our people and it’s our people that help us evolve and adapt to the world around us. Come and join the team!
 

Canon UK is relocating our Head Office to Stockley Park in Uxbridge and we have exciting job opportunities in a number of business areas. We are looking for talented people to join us at an exciting time for our business, as we enter into a period of accelerated growth and development.

As a Customer Administrator for Canon UK&I and working within a newly created team you will process and manage the full quote-to-invoice process for our B2B customers. Working closely with our B2B Sales and Service teams, you'll act as a key contact in processing our business. You'll execute the day to day operations for our Order Management Processes (end to end order to invoice process) or Contract Management Processes (all aspects of the Service/Lease contract life cycle). You will need to ensure accurate and timely execution of the processes whilst complying with company, contract and legal requirements whilst giving our customers an excellent experience of Canon.
 

These hires are Fixed Term Contracts until Dec 2021 - salary – £22,819 - £24,086 + 5% bonus

Location – Canon UK & Ireland, 5 The Square, Stockley Park, Uxbridge, West London (Near Heathrow 123 / Hayes & Harlington BR)

What we give

With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

As a Customer Administrator, you'll:

• Ensure processes are executed based on agreed standards and whilst achieving SLAs
• Work with daily reports supporting the day to day operations
• Proactively resolve customer queries - identify the source and act accordingly
• Ensure timely communication to customers / stakeholders highlighting any potential risk or issues
• Liaise with all key internal and external stakeholders, customers and suppliers to ensure an effective and efficient end to end process

 

What we ask

We need people who can achieve the exceptional by working collaboratively, who have the courage to risk new ways of doing things and the ability to see the world the way their customers see it. We're looking for creative problem-solvers like you, someone who can ensure Canon stays ahead in an ever-changing world.

You'll be an experienced large corporate or SME administrator or customer services professional and able to demonstrate:

• High customer focus and delivery oriented
• Strong communication skills to understand internal & external customer issues and to find ways to exceed customer expectations
• Proactive & problem-solving skills
• Excellent time management skills
• Attention to details and quality conscious - apply high standards of accuracy
• Able to interpret, manipulate & use different forms of complex data (xls-know how)
• Ability to collaborate within a large international organisation – act as a team player

You will need

• Focus on the Customer
• Apply High Standards of Accuracy
• Drive for Results
• Act as a Team Player
• Create Insight

Further Information

Pay – Competitive salaries that are regularly benchmarked against similar roles and reviewed annually.
Bonus – A discretionary bonus scheme that rewards you as you help us achieve our goals.
Pension - Generous matched contributions employee / employer
Learning & Development - Canon encourages continuous learning you will always have resources and support available.
Work & Home Life Balance – We support with a minimum of 25 days holiday per year, holiday purchase and a flexible working policy.
Diversity – We are an organisation that delivers on a global scale, striving to create a diverse and empowered workforce that reflects the communities we serve.
Health & Wellbeing – Free private healthcare, an Employee Assistance Programme, partnership with Mental Health First Aid UK with a network of mental health Champions and discounted rates to Nuffield Health Gym.
Employee discount – Up to 38% off products from our Canon store.
Canon Awards, Discount cards
Cycle to Work scheme
Season ticket loans
charity volunteer days.
Access to subsidised Restaurant, Costa coffee, Dry cleaning service
 

Required Knowledge, Skills, and Abilities

• High customer focus and delivery oriented • Strong communication skills to understand internal & external customer issues and to find ways to exceed customer expectations • Proactive & problem-solving skills • Excellent time management skills • Attention to details and quality conscious - apply high standards of accuracy • Able to interpret, manipulate & use different forms of complex data (xls-know how) • Ability to collaborate within a large international organisation – act as a team player