Job Description

Providing a flexible council wide tailored business support service to internal and external customers, enabling consistency of service delivery.

Key Accountabilities

• To effectively communicate with internal and external customers, face-to-face, in writing and over the telephone, in line with council standards.
• To undertake a wide range of activities including word processing, photocopying, scanning, faxing, filing and circulating information, preparing presentation material,
• Ensuring that all work is accurate and delivered to customers within agreed timescales and to agreed standards.
• To collect, record, compile and input data both manually and electronically, in order to maintain comprehensive, up to date electronic and paper (where required) filing and information systems.
• To run reports and use the data to create letters using mail merge, inputting into customer tracking software where appropriate.
• To organize and prepare for non-statutory meetings with multiple participants, including those from external agencies.
• To be responsible for ensuring the management and archiving of key documents, ensuring processes are followed to ensure records are kept in accordance with the Council’s retention schedule,
• Information Security Policies, Freedom of Information and Data Protection Principles.
• To assist with the FOI and Data Protection Act process by collating the information necessary for the Council to respond in accordance with its published procedures and statutory timescales.
• To assess, validate and process applications, passes, permits, checks etc., including use of technical scanners and corporate IT systems (where appropriate)
• To manage certain aspects of the office including operating and maintaining equipment and updating notice boards.
• To provide support for finance activities including processing orders, managing Imprest accounts, recharges, travel warrants, raising cheques, etc.
• To be part of all elements of the Service Excellence Programme

Required Knowledge, Skills, and Abilities