Job Description

To manage the courtrooms to ensure that cases are dealt with promptly in liaison with judiciary, legal profession and staff and to ensure that all subsequent results are accurately & promptly recorded in line with targets. Also, to ensure that all ancillary duties are carried out effectively.
Key Responsibilities
Administration

• To determine accurately witnesses’ expenses within target times and provide written reasons upon request when required in accordance with guidelines.
• Process general correspondence within target, particularly procedural deadlines for any resulting amendments.
• Ensure compliance with financial and operational risk management policies when determining and processing costs in accordance with department guidelines.

Operations

• To ensure efficient through put of listed work in the allocated court room on a daily basis, giving appropriate support to judiciary and keeping the List Office and other agencies fully appraised of developments
• To meet with the Judge before sitting and to be available in Court as required.
• To maintain full recording of hearings using the DARTS technology ensuring accurate audio allocation to correct cases.
• To sit in court on a daily basis and ensure that cases called on time, all parties are in court at appropriate time. Correct phraseology used for arraignment, empanelling, taking verdicts
• To maintain the court file including accurate recording of relevant matters and judicial decisions, accurate completion of Exhibit log and Crest Orders and all subsequent forms, orders and results exported onto the Portal within target.
• Carry out 100% HMCTS assurance programme compliance of all Resulting and ensure appropriate risks are identified and managed.
• Ensure that appropriate codes of conduct are applied to the Courtroom and other areas of the Court premises whilst sitting and during adjournments and to actively intervene and encourage compliance.
• To ensure obligations under the Victim Code and the standards under the Witness Charter are complied with.
• Ensure all court users are treated fairly, with respect and understand how their own performance impacts on that of the court and the confidence of users.
• Take part in and deliver employee engagement activities to effect good working relationships with staff and to improve service delivery and staff morale / motivation.
• Comply with HMCTS values, policies and procedures (including diversity, attendance and discipline).
• Maintain effective working relationships with the judiciary, supporting agencies, and voluntary and user groups. Working with agencies to improve the level of service offered to users.
• Apply LEAN principles, tools and techniques to working practices to improve efficiency of operations.
• Perform any Incident Control Duties as required in the ‘in court role’

Team Leadership

• Lead a team of staff ensuring that its members are organized, and fully skilled to meet their work objectives. Effectively managing both team and individual performance, addressing any issues as they arise, in line with HR policy.

Casework

• Work with staff to ensuring that casework is appropriately managed, providing information / advice where process deviations have occurred.

Calculations & Analysis

• Identify and implement solutions to local problems, referring more complex problems to the line manager

Communication

• Ensure effective and timely liaison with Judiciary, Counsel, List Officer, Jury Officer, Ushers and Court users to maintain high levels of court performance.
• Ensure Customer Standards are maintained and improved; complaints and dealt within target and in line with HMCTS Complaints Handling Policy and any feedback on lessons learnt is shared with staff.

Representation

• Represent the function you have been assigned to at an operational level.

Specialisms

• To have a working knowledge of functions undertaken within the Cluster, to support the development and review of policies and procedures.
• To provide specific functions as directed by line management in line with the SOP for providing that service.

Other duties:
The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

Working Hours / Pattern:

Standard full-time working hours are 37 hours per week across 5 days between Monday – Saturday. Operating business hours are between 8am to 8pm Monday to Friday and until 4pm on Saturdays. Work hours will be agreed with local line managers and in conjunction with the business needs of the role but will not exceed 7hr 24minutes per day. Reduced hours working patterns that align with local business needs are available and, where this is required, please indicate your availability in your application.

Behaviors

We'll assess you against these behaviors during the selection process:

• Making Effective Decisions
• Communicating and Influencing
• Delivering at Pace
• Working Together

Benefits

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A civil service pension
• Annual Leave
• Public Holidays
• Season Ticket Advance

Required Knowledge, Skills, and Abilities

Experience of working in an administrative role in a customer focused environment. Proficient with IT and Microsoft Software packages. Excellent communication and organizational skills.