Job Description

We are looking for an Operations Coordinator to work closely with the Operations Team Lead team, to ensure the office facilities, services and environment is operating following the Global FM standards and procedures.

On a day-to-day basis, you'll be responsible for:

• All FM service functions including desk management, new starter setups, switchboard, reception, meeting rooms, off-site storage facilities, waste management, occupational health and safety, catering services (internally/externally), and post/courier services
• Supporting the daily operations of the office, including liaising with approved COWI sub-contractors and the building management team. For example cleaning operations/standards, PAT testing, fire alarm system maintenance checks, legionella testing and security
• Helping with stock replenishment, for example, sundries, canteen services (milk, fruit, coffee, tea, water) stationery, cleaning supplies
• Creating a customer-focused environment, focusing on the aesthetics of the office, the atmosphere and the service provided
• Ensuring that the office operates and complies with the IMS, focusing on occupational health and safety and waste management. Collate and save all necessary communication and documentation required to comply with the IMS
• Helping to set up new workstations, onboard and welcome all new COWI starters to the office. Provide an office tour, focusing on access, security arrangements, facilities, key operations, and occupational H&S
• Assisting HR/IT with COWI team members leaving the business
• Booking travel and car hire both within the UK and globally seeking support from the UK Travel Manager where required
• Booking training courses
• Helping to assist and organize office social events
• Participating in Group FM improvement and development projects as and when required by the UK FM and SVP for Group Procurement & FM.
• Providing administration and project support to the local office team, where required

Required Knowledge, Skills, and Abilities

To succeed in this position, we believe that you'll be an open and honest person who is eager to collaborate with others while keeping our clients engaged. You'll pursue new insights and constantly explore new ways to improve while caring for and respecting our clients, your colleagues and the planet we live on. Have previous experience working within an FM office environment which a focus on an efficient customer-orientated service. Understand office operations, occupational health and safety, global FM standards, and IMS. Strong communication (written and spoken) and teamwork skills, with an attention to detail. Experience following procedures and standards which will ensure that the office environment is a safe and desirable place to work as well as reflecting the COWI brand and service to external customers. Proactive work ethic, foreseeing local office needs, and being to react and respond in a timely and efficient manner. Experience and confidence in using Word, Excel, Outlook, Teams, etc. and an understanding of basic office IT services/operations. The ability to manage time and priorities tasks. Embody and demonstrate the COWI values in all relationships and tasks.