Job Description

The role is to support our clients in the day to day running of both Planned Preventative Maintenance (PPM) & Reactive works for internal engineers and our specialist supply chain; ensuring allocation of works and system updates are in agreed SLA’s & KPI’s for our clients.

We successfully provide Facilities Management services in technically demanding environments, and our portfolio includes some of the UK’s best-known companies, providing stand-alone hard services, planned and reactive maintenance and technically led FM solutions to single and multi-site operations.

Key Accountabilities of the Administrator will include:

• Efficiently and effectively plan and allocate both PPM and Reactive works to internal and external parties.
• Ensure the timely and accurate generation of job updates and closures supporting the collation of billing information to contract led timescales.
• Liaise with internal departments to ensure that all Concept & Mosaic works are managed in a professional manner and that effective updates and communications are provided to client representatives or site
• Support the raising and issue of work-related purchase orders on both PPM & Reactive works, including the purchasing, extra works and invoicing process
• Be the daily interface between mobile field operations of self-delivery and outsourced services and the contract management.

Required Knowledge, Skills, and Abilities

We are looking for you to be a professional Administrator with client / customer support experience ideally within an FM environment. To be successful in the role you will be an excellent communicator with the ability and organizational skills to plan effectively and efficiently.