Job Description

• Handle key accounts, and potential customers, to ensure smooth flowing contracts and continued customer satisfaction
• Deal with product enquiries and aftersales, keeping the customer experience at the forefront of your mind
• Organise for quotations/prices to be sent to existing customers and follow up where necessary
• Obtain and check specifications for all projects, and ensure everything will be ready on time
• Organise any samples required by customers
• Ensure all relevant KPI reports are accurate and up to date
• Set up and maintain an improvement opportunity process within the business
• Assist with other general tasks when needed, such as; card refunds, web and trade orders

Required Knowledge, Skills, and Abilities

• Flexible in completing additional tasks when required • Time management skills • A confident telephone user with excellent communication skills • Customer service skills • Able to meet deadlines • Data entry skills